TriState Gastroenterology took a proactive approach to ensure they were doing everything they could to provide their patients with a wonderful experience.
We developed a marketing plan to understand the “current state” of patients experience by assessing the practice’s online presence and the physician’s online reputation. Next, we developed a custom patient experience survey. We then developed an integrated “in-office” patient engagement program designed to encourage patient feedback while improving their experience during their office visit. We conducted staff communications training. Lastly, we analyzed the survey, shared what was working well, and offered recommendations for improvement.