• Relapse Prevention Plan Series

    We created an opioid addiction recovery guide and engagement series to support patients on their journey to recovery. The series included an interactive guide and a weekly email to encourage engagement over eight-weeks.

  • Simple and Easy to Complete Guide

    Our series included a simple and easy to complete relapse prevention guide that patients could download and print or copy and save to their personal gmail/ Google Drive account.

  • Accompanied Patients on Their Journey

    “Sticking with it” is difficult when changing any health behavior. Overcoming a drug addiction is certainly no easier for most people. That is why we created simple engagement activities to be completed on a weekly basis and then virtually checked-in each week with patients to support and encourage them on their path to recovery.

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Opioid Addiction Relapse Prevention Patient Engagement

Client

Outpatient Opioid Addiction Rehab and Recovery

Addiction Outreach Clinic (AOC) is an outpatient clinic practice that specializes in opioid addiction treatment with seven locations in Ohio and Pennsylvania. AOC provides a professional, caring and safe environment, which ensures the best possible outcome for our patients.

AOC was founded in 2007 by Dr. Nicholas Atanasoff who saw the rising heroin and pain medication addiction epidemic in Ohio and Pennsylvania and understood the need for a results-driven, realistic treatment approach for patients based on their lifestyle, work commitments and other responsibilities.

Our Task

Task

Responsible for leading digital transformation initiatives and driving new patient acquisition and retention across Addiction Outreach Clinic’s seven locations in Ohio and Pennsylvania.

Services

Services

  • Deployed an organization wide communication and collaboration platform (G Suite/ Workspace)
    Implemented and oversee a patient engagement platform
  • Created and manage a physician and practice reputation management process (focused on leveraging Google My Business (GMB)
  • Designed and oversee a patient experience survey, analysis, and service recovery process
  • Created and conducted employee training to optimize technology usage and to improve customer service/ satisfaction

Healthcare Vertical

Healthcare Vertical:

  • Multi-location physician practice
  • 30 + physicians
  • Opioid addiction practice specializing in medication assisted treatment (MAT)