Improving the Healthcare Patient Payment Experienc

Abstract
Healthcare is being re-imagined. Central to this re-imagination are the elements of technology, automation, business processes and the need to comply with an ever-increasing landslide of legislation and reform.
Yet, in this great re-imagining a fundamental element is often overlooked and under-studied: the impact that the patient has upon the entire healthcare delivery process. In a world where patient payments represent an increasingly large portion of a provider’s revenue, and as the healthcare community begins shifting away from a fee-for-service model toward pay-for-performance (and eventually to pay-for-outcomes), the patient has become even more important in this process.

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